It is important to remember that Roof Top Tents are posted via freight companies. They generally are larger types of packages and are loaded on pallets. They can be quite heavy.
When your order has been placed you will receive an email. This confirms an order has been made and that the order has entered our order processing system and your Credit Card has been pre-authorized for the purchase.
Order shipment is typically with 24-48 hours of making the purchase which is when you will receive a shipping confirmation email which contains the tracking number and shipping time is typically 3-5 days.
It is important to inspect the item the moment it arrives. As most Tents are frieght they are relatively large and heavy. It is important to check it for possible damage. It is important that if any damage is noticed it is logged with the courier company when signing for delivery, photographed, and relayed back to us.